Key Account Manager, E-commerce

Growth Hub Consultants

•Proficient in Operations Management and coordination with Marketplace channels Like Myntra, Flipkart, Nykka and Amazon

•Own new item sell-in and throughout product life cycle -item setup, sell-through, forecasting, in-stock, pricing etc.

•Ensure operational excellence through close collaboration with the Supply Chain team to maintain in-stock status on-site, optimize new fulfilment opportunities, plan for peak periods, and improve/eliminate chargebacks.

•Develop and execute strategies to bring in prospect accounts and grow existing accounts to meet overall company plan and goals.

•Communicating product developments to prospective clients and old customers

•Overseeing the development of marketing literature and advertising

•Develop and manage independent sales.

•Cultivate and maintain productive relationships with our customers (may include: dotcom buyers, category specialist, site merchandisers, content acquisition teams, etc.) to expand our reach with the account.

•Own brand integrity online, monitoring and enforcing policies across retailers

•Manage all online activity in relation to traffic acquisition, sales, conversion and a/b testing and reporting

•Develop and implement an E-commerce strategy to improve website performance

•Work with developers to improve website speed

•Work with the marketing team or manage digital marketers to improve quality and traffic acquisition

•Maintain current knowledge of industry trends, opportunities, channels, products, and competitors to be a trusted business advisor to accounts

•Represent Boyd Sleep at networking events, conferences and in-person meetings with accounts

•Present the company and its products at an online and in-person meeting

•Managing account and vendor relationship on a day to day activity.

•Solve issues and conduct activities based on SOPs and escalate any urgent or repeating problems to help the team identify a solution.

•Build and analyse reports to help decision making.

•Liaising with various internal teams to drive process improvement and operational excellence.