As the Restaurant Manager, you will be responsible for performing the following tasks to the highest standards:
Maintain a high customer service focus by approaching your job with the customers always in mind.
Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
Create an environment where everyone in the department is focus on creating that special experience to deliver exceptional customer service.
Actively seek verbal feedback from customers and team members at each service period.
Agree on and implement actions to make improvements to customer service.
Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food Beverage Manager.
Make sure all customers requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
Be available to assist on duty in the restaurant and bars during any busy days or special events.
Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask.
Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department.
Knowledgeable of Hilton departmental standards.
Able to explain the standards to the team and Managers, assessing team members against these standards.
Ensure that training on departmental standards is regularly conducted in the outlets.
Monitor standards through regular standards review checks.
Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service.
Implement and follow-through with improvements identified.
Plan, prioritize, organize and control the day-to-day operation.
3 Years
Restaurant Manager
Rs.6 Lakh/Yr
New Delhi
